Arrival

We recommend that you arrive 15-30 minutes before your scheduled appointment, to give yourself time to relax.

Preparation for spa treatments

It is advisable to shower prior to all body treatments.

Reservations

We would recommend booking your treatment well in advance to avoid disappointment. Credit card details or pre-payment are required to make and confirm any booking.

Advance Booking

In case of advance booking exceeding three days, please pay in advance to confirm the booking. In case of non-payment, booking is considered within the waiting list.

Cancellation Policy

At Al Manahil Spa, we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, sandstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:

In most cases, a 24-hour advance notice is required when canceling an individual appointment. Group appointments, 72-hour advance notice. This allows the opportunity for someone else to avail themselves of our services.

If you are unable to give us the minimum (24-hours or 72-hours) advance notice or cancelled on the same day, you will be charged the full amount of what would have been your treatment fee. If cancelled within 72 hrs 50% of what would have been your treatment (or Service) fee.

No Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment, and future service will be denied until payment is made.

Late Arrivals

Out of respect and consideration to your therapist and other customers: Please plan accordingly in order to be on time. If you arrive late, your session will be shortened in order to accommodate others whose appointment follows yours, depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the payment of full session

Attire

Please feel free to wear whatever makes you comfortable. We will provide a bathrobe, disposable underwear and slippers, or you may arrive in your robe and slippers from your room. In the treatment room, we provide any special clothing needed for your treatment.

Valuables and Jewels

We recommend that no jewels be worn during Spa therapies. If you bring valuables and jewels with you, a place will be provided for their safekeeping, but please note that we cannot be held responsible for them.

Mobile phones and pagers

We kindly ask that you turn your mobile phone or pager to silent mode when you arrive to allow you and our other guests to relax.

Etiquette

The spa environment is one of tranquility and relaxation. Please respect our peaceful ambiance as well as the privacy of other guests.

Smoking

We ask all our guests to help conserve the spa tranquility by not smoking.

Consultation and heath conditions

There will be a consultation with a qualified spa practitioner before your treatment, where any health concerns or special needs can be addressed. Please advise us if you suffer from any medical conditions, injuries and allergies or if you have any special requests when making your booking, as some treatments may not be safe or suitable to be carried out.

Pregnant

Please advise us if you are pregnant or breastfeeding when making your booking as some treatments may not be safe or suitable to be carried out.

Your comfort

To ensure your comfort please let our therapists know whether the pressure applied is suitable for your needs, to ensure that you relax and receive the perfect spa experience.

Aftercare

It is recommended after some treatments, i.e. exfoliation, that you avoid sunbathing for at least 2-3 hours. Your therapist will recommend sun protection products which can be purchased at Al Manahil SPA.

Water

We recommend you drink water before and after the treatment to help flush toxins from the body.

Food

Please allow sufficient time before your treatment to digest after eating. We also provide our healthy eating menu at Al Manahil Restaurant.

Gift Certificates

Can be purchased for a specific service, package or amount at the spa reception. Home Care Professional recommendations and prescriptions are available from our treatment specialists and can be purchased at Al Manahil Spa.

Feedback

We want all our guests to feel comfortable during their visit to Al Manahil Spa. If you have any concerns or queries regarding your treatment or the facilities, kindly fill in the questionnaire at the reception or speak with your therapist or Assistant Spa Manager/Director who will endeavor to ensure that you have the best possible experience.